Healthcare Engagement
Healthcare Engagement — at the right time, in the right way.
Healthcare Engagement
Healthcare Engagement — at the right time, in the right way.
Engaged Right
Engaged Right helps healthcare organizations engage the right people, at the right time, in the right way — improving participation, quality, and health outcomes.
Healthcare engagement is about creating meaningful connections between healthcare organizations and the people they serve — whether they’re health plan members, patients, or community participants. It empowers individuals to take an active role in understanding their health, managing their conditions, and making informed decisions about their care.
At Engaged Right, we partner with healthcare organizations to engage individuals in their care. Through personalized outreach — by phone, text, or digital communication — we motivate people to complete Health Risk Assessments (HRAs), stay proactive with preventive care, and build lasting, trusted relationships with their care teams. By engaging the right people, at the right time, and in the right way, we help healthcare organizations improve quality performance, close care gaps, and strengthen relationships that lead to healthier outcomes.
Smarter Engagement — The Right Way
Our Approach
At Engaged Right, we partner with organizations committed to improving healthcare quality, outcomes, and engagement. Our work supports health plans, provider groups, and accountable care organizations (ACOs) in reaching members and patients with purpose and precision.
Our approach is powered by ERx Expanded Engagement™, a proprietary engagement framework developed by Engaged Right to go beyond traditional outreach models. While many case management programs limit contact attempts to standard weekday business hours, ERx Expanded Engagement™ extends outreach to include evenings, weekends, and multiple touchpoints across channels.
This flexible, human-centered approach allows us to connect with members and patients at times that work best for them — improving response rates, building trust, and creating more meaningful interactions. By meeting people where they are and when they are available, Engaged Right helps partners drive stronger participation, improved quality outcomes, and lasting engagement.
Real Connection — The Right Way
Our Services
Our programs are designed to help health plans, provider groups, and accountable care organizations (ACOs) strengthen engagement and improve outcomes. From quality improvement and care coordination to social determinants of health (SDOH) outreach, we tailor each initiative to your goals and population. Whether it’s closing care gaps, improving preventive screening rates, or connecting members to the right resources, Engaged Right acts as an extension of your care team — reaching the right people at the right time, with purpose and precision.
Services include:
- Member Engagement Campaigns – Targeted outreach for preventive care, chronic disease management, and care gap closure.
- Quality Improvement Support – Data-informed outreach aligned with HEDIS, CAHPS, and STAR measures.
- Care Coordination Outreach – Connecting members with case management and care navigation resources.
- Social Determinants of Health (SDOH) Engagement – Identifying barriers to care and connecting members to community resources.
- Custom Engagement Programs – Tailored campaigns built around your organization’s specific needs and population.
Better Outcomes — The Right Way
Our Impact
Engagement is only meaningful when it leads to measurable change. That’s why we track outcomes that reflect both reach and results. Organizations adopting our approach typically see:
- Up to 35% increase in successful member connections
- 20–25% improvement in care gap closure rates
- 15% boost in preventive screening compliance
- Higher member satisfaction through compassionate, flexible outreach
At Engaged Right, our goal is simple: to help our partners achieve better engagement, stronger relationships, and healthier communities.
Who We Serve
Health Plans
Accountable Care Organizations (ACOs)
Provider Groups & Clinics
We help health plans engage members through targeted outreach and education. By encouraging members to complete Health Risk Assessments (HRAs), participate in preventive care, and close care gaps, we help plans improve quality performance and member satisfaction.
Provider Groups & Clinics
Accountable Care Organizations (ACOs)
Provider Groups & Clinics
For medical practices and provider networks, Engaged Right acts as an extension of your care team — helping patients stay connected, informed, and proactive in managing their health. Our outreach helps drive appointment adherence, preventive screenings, and chronic care management participation.
Accountable Care Organizations (ACOs)
Accountable Care Organizations (ACOs)
Accountable Care Organizations (ACOs)
We support ACOs in meeting population health and value-based care goals through data-driven engagement strategies. Our outreach programs help identify at-risk patients, increase preventive service utilization, and strengthen the overall patient-provider relationship.